FAQ
Find all the answers you’re looking for here
What shipping options do you offer?
Most orders placed by 1pm ET ship the same day, via FedEx or USPS, with a transit time of 1 to 3 days. Expedited and next-day options are available at checkout. If you need an order by a specific date, please choose express shipping.
How do I track my order?
When your order ships, we email you the tracking information. Please allow up to 24 hours for tracking to update after you receive the number. If you do not see the email, check your spam folder, and if it is still missing, contact us and we will track it for you.
What is your return and exchange policy?
If you are not 100% satisfied, you can return your item within 20 days for store credit (returns are for store credit, not a refund). All returns require an RMA approved in advance, so please email us first. Items must be unused with all films and packaging intact. Return shipping is paid by the buyer. Custom, seasonal, clearance, and discounted items are not eligible for return. If your item arrived damaged, email info@feldart.com. Return address: Feldart, Blue Chip Fulfillment, 6595 Delilah Rd, Egg Harbor Township, NJ 08234.
Can I personalize an item?
Yes. For simple personalization, choose the personalization option next to the item and add it to your order; please allow an extra 48 hours for processing. For fully custom prints, contact us at info@feldart.com and our in-house design team will help.
Do you offer gift options?
Yes. You can add a gift message and gift wrapping at checkout, and all orders arrive with no prices on the packing slip.
I am buying a gift for someone. Can they exchange it?
Yes. Just have them contact us and we will help arrange it within our return and exchange policy.
How do I care for my Feldart pieces?
Lucite: do not put it in the dishwasher. Clean gently with a soft cloth and mild soapy water, and avoid hard scrubbing so the lucite does not scratch. Leather: wipe gently with a damp cloth.
What is lucite Judaica, and is it durable?
Lucite Judaica is Jewish ritual and decor made from clear, high-quality acrylic. It is durable and designed to stay beautiful for years with simple care, which makes it ideal for both everyday use and gifting.
Which nuschaos do you offer?
Many of our bracha cards and engraved pieces are available in different nuschaos, including Ashkenaz, Sefard, and Edut Mizrach, so you can match your family's custom. Check the options on each product.
Do you offer wholesale or bulk discounts?
Yes. We work with retailers and offer bulk and custom production through our in-house design team. Visit our wholesale page to apply, or contact us at info@feldart.com.
Do you ship internationally?
From this US store we ship within the USA. If you are in the UK or Israel, please visit our local sites: Feldart.co.uk (+44 330-055-3091) or Feldart.co.il (+972 58-667-3951).
Can’t find what you’re looking for? Contact us below:
GET IN TOUCH
Have questions about your order, or a general enquiry?
