FAQ

Find all the answers you’re looking for here

Most orders are dispatched within 2 business days and is usually shipped with UPS Ground shipping.

We do offer expedited as well as next day delivery options at checkout. If you need something by a specific date, please be sure to select express shipping .

When your order is shipped, you’ll receive an email with the tracking info which can be used to track your order.

Please allow 24 hours for tracking to update once your tracking number has been provided.

If you don’t see an email, first check spam. Still not? Contact us and we’ll track your package for you.

We hope you love your new purchase. If you’re not 100% satisfied, you can return your item within 20 days for a store credit.

If your item arrived damaged, please email info@feldart.com

NOTE: All returns need to be approved with an RMA beforehand or it will not be processed. Please email us for an RMA

Items must be unused, with all films and packaging intact, for valid exchanges and returns. Shipping expenses for the return will be borne by the buyer.

Certain items, including custom, seasonal, clearance and discounted items, are not valid for returns.

Ship your items to:
Feldart
599 60th Street
West New York, NJ 07093

Yes, you can make everything personal!

For simple item personalization, you'll find a personalization choice next to the item and you can add it to the order. Please allow an additional 48 hours for your order to be processed.

For completely unique custom prints, see more details here, or contact us at chaya@feldart.com

Yes, we do!

You can add a gift message as well as add in gorgeous gift wrapping to give your gift the final perfect touch.

All orders arrive without prices on packing slips.

Here’s an easy step-by-step guide to take you through it.

  1. Four stand-offs are supplied
  2. Unscrew each stand-off
  3. Using a screw, secure the back of each stand-off into the wall
  4. Place the Lucite wall plaque in the correct position & use the cap of the stand-offs to secure it.

Lucite: We do not recommend putting your product in the dishwasher. Clean it with a soft cloth and warm soapy water. Don’t overdo it on the scrubbing — you don’t want scratched Lucite.

Leather: Wipe down gently with damp cloth.

Yes, absolutely! Out standard return & exchange policy is applicable for gifts as well!

Yes! With our experienced in-house graphic design team, we can design anything (even something not on the site!) to fit your needs and budget. Even better, you don’t have to wait ages — we can mass produce any quantity within a relatively short amount of time.

Please contact us at chaya@feldart.com or visit the contact page to get in touch.

We only ship to the USA.

UK: Feldart.co.uk | +44 330-055-3091

Israel: Feldart.co.il | +972 58-667-3951

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