Privacy Policy

This Privacy Policy explains how Feldart (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you use our site feldart.com (the “Site”) or purchase our products and services (collectively, the “Services”).

Personal Data We Collect

We collect several types of information for various purposes to provide and improve our Services to you.

Data You Provide Directly

  • Contact information such as name, email address, delivery address, and phone number.
  • Account information such as username, password (hashed and secured), and purchase history.
  • Information you provide in reviews, feedback forms, or surveys.

    Data Collected Automatically

    • Usage data such as browsing history, search queries, IP address, operating system, referring URL, and other information about your interaction with the Site.
    • We use cookies and similar technologies to store preferences, understand how you interact with our site, and improve your experience. You can control cookies through your web browser settings and the cookie banner you see when you visit the Site.

      How We Use Your Data

      We may use your personal data for the following purposes:

      • To provide, maintain, and improve our Services for your satisfaction and convenience. 
      • To process your orders and successfully deliver your purchases.
      • To manage your account and provide exceptional customer service that meets your needs.
      • To contact you by email, SMS, or other equivalent forms of electronic communication and provide updates on your orders or submitted requests.
      • To provide marketing content such as news, updates, special offers, and information on new arrivals. 
      • To improve and optimize our Site, and assess the success of our marketing campaigns.
      • To uphold legal and regulatory requirements such as screening orders and preventing fraud.

      Lawful Basis in Collection and Use

      We rely on legal grounds for processing your personal information to ensure your data remains safe and our practices comply with data protection laws. When you purchase from us, we fulfill a contract and require your information to complete the order. We will obtain your explicit consent for marketing communication and other uses that may need it.

      Sharing Your Data and Disclosure

      We share your personal data only with trusted third-party service providers that assist us in operating our Services. These providers are bound by strict contractual obligations to protect your information and use it only for specific services they perform.

      • Google Analytics helps us analyze website traffic and user behavior to improve the overall shopping experience on our Site. The information gathered by Google is held by its Privacy Policy: policies.google.com/privacy 
      • Dash This helps us understand how customers interact with our Product pages and functionalities. The information gathered by Dash This is held by its Privacy Policy: dashthis.com/terms/ 
      • Hot Jar helps us track user behavior on our website, such as clicks, scrolls, and mouse movements. The information gathered by Hot Jar is held by its Privacy Policy: hotjar.com/legal/policies/privacy/ 
      • Klaviyo helps us manage email marketing and communication. We may share your contact information and purchase history to personalize future marketing campaigns and product recommendations. The information gathered by Klaviyo is held by its Privacy Policy: klaviyo.com/legal/privacy/privacy-notice 
      • UPS is used for order fulfillment and shipping purposes. We share your address and order details for accurate and timely delivery. The information gathered by UPS is held by its Privacy Policy: investors.ups.com/privacy-policy 
      • Quickbooks streamlines our accounting and financial management. The service is operated by Intuit and the information gathered is held by its Privacy Policy: intuit.com/privacy/ 
      • Notify Me helps us manage stock notification. We share your contact information to notify you when items you're interested in are back in sale. The information gathered by Notify Me is held by its Privacy Policy: notify-me.io/privacy-policy/ 

      We only disclose your information when legally mandated such as subpoena, search warrants, or other lawful request of information to protect our rights or the rights of others.

      Data Retention Period

      We retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We follow secured deletion practices when your information is no longer needed unless required to retain by mandated law.

      Security Of Your Data

      We take industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction. This includes secure data storage, encryption of sensitive information like payment details, and regular security audits. 

      While we strive to protect your data through commercially acceptable means, no Internet transmission is entirely risk-free, and so we cannot guarantee 100% security.

      Children’s Privacy Protection

      Our Services are not directed towards nor do we collect information from children under 13 years old. 

      If you are a parent or guardian and believe your child has provided us with their personal data, please contact us immediately. We will take prompt steps to remove the information from our servers.

      Links To Other Websites

      Our Site may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

      We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

      Policy Changes

      We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons.

      Contact us

      If you have any questions about this Privacy Policy or your information, you can contact us at info@feldart.com or (718) 569-7045. 

      You may also send mail using the details provided below:

      1100 River Street Ridgefield, NJ. 07657